Free Standard Shipping in USA - Call Us: 650-245-1530
Ordering, Shipping & Returns
Payment -
Full payment is required prior to shipment via Credit Card, PayPal, or Wire Transfer. The prices quoted DO NOT include taxes if applicable, custom charges or non-standard shipping costs.
Shipments -
All standard orders will be shipped with in 1-3 business days after receipt of payment unless otherwise noted. We offer free standard shipping in the USA.
Some of our products are not approved by the U.S. Food and Drug Administration (FDA). These products are not approved for human or animal use in the United States and are For Export Only. Shipping charges will be calculated and quoted based on the package weight and destination.
Country Regulations: It is the customer's responsibility to determine the regulations pertinent to the products being ordered.
Customs: It is the customer's responsibility to pay any and all customs charges.
Warranty -
All Alloy Medical surgical instruments are guaranteed against manufacturing defects in material and workmanship for 6 months from purchase date when used for their intended surgical purposes and cared for in accordance with our recommended care guidelines.
Return Policy -
To be eligible for a return, your item must be unused and returned in the original packaging. All returned items must be accompanied with sales invoice. Items returned within 21 days from date of shipment will receive full credit. Items returned after 21 days will be charged a 10% restocking fee. Items returned after 30 days will not receive any credit.
The items listed below are not returnable unless otherwise noted by Alloy Medical LLC.
- Any damaged/abused item
- Any item etched
- Any item made to the specifications of the customer
- Any sterile item
- Any disposable item
To return an item, contact us at sales@alloymedical.com and we will provide you with a RMA (Return Materials Authorization) number for reference. Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will be automatically applied to your credit card or original method of payment. Please track your return item as we will not be responsible if it is lost during shipping.
